Shipping policy

How come my order has not shipped yet?

Due to COVID, replenish stocks, and traveling to events, orders can take up to 4 - 8 weeks to complete. As we do not keep anything on hand as ALL ORDERS are made to order.  We are two person team and times will be slow with us working on orders. Please email us first on production times. 

How long does shipping take?

Everything we ship is via priority shipping which includes insurance under $100 unless stated otherwise.

USA/Canada/ Mexico Up to 7 - 14 business days.

International Up to 21 - 60 business days.

Please also be advised that some countries have their own import fees and that we will not mark any items as gift or under declared any items.

We are not responsible for customs fees.

My package got lost in the mail. What can I do?

For any reason the tracking number status isn't updating please contact the shipping company's official phone number to see where the package was last scanned. 

If the package is in your area and hasn't arrived, call your local post office to see if it's being held. Also make sure you check your door for missed delivery attempts.

international orders, the item may be held in customs for various reasons. Keep a look out for any notices.

We are not responsible for lost or stolen packages or packages with wrong addresses. Please make sure you keep track of your package via the tracking number.

My package was returned to you? Why?

Please be advised that returned mail is due to an incorrect mailing address will result in you having the repay for the shipping.

Please be advised that unclaimed mail will result in you having the repay for the shipping.

Please also be advised that some countries have their own import fees. Please be prepared to pay for these fees. Any returned packages due to unpaid fees will result in you having to repay for the shipping.